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Warranty and After Sales Service

WARRANTY

As an extra service for our customers, Bits of Bali Jewelry offers a 30 day warranty for manufacturing defects valid from the date of purchase. This EXCLUDES the discolouration of metals or damage resulting from accidents or individual negligence (eg, accidental perfume spray, sunscreen lotion, scratches and dents). Simply send us an email at info@bitsofbali.com and be prepared to send your jewelry back to us in a bubble wrapped box with the original receipt. The cost of the return shipment will be borne by the customer. 

 

AFTER SALES SERVICE

Love our jewelry so much until it’s wearing out? Though our gold plating is exceptionally thick (five times thicker than the industry standard) and the pieces hand crafted by our skilled silversmiths, sometimes a piece needs a little extra TLC. Don't worry, we offer one-time FREE gold plating service after your purchase as a part of our customer service to our loyal customers. Simply ship the jewelry in a box back to our shop in Bali and your jewelry will come back sparkly and has its new life!

In the event of anything going wrong, or the gold vermeil needs replating, please contact us at info@bitsofbali.com, describe the issue and you will receive a repair/ reconditioning assessment and quote. Once we send you the assessment, we recommend you to ship the jewelry to us with the original receipt in a secured package via insured mail service. The shipping cost both ways is paid by the customer. 

 

LIMITATIONS

Items must be Bits of Bali jewelry.
Warranties only valid for 30 Days from date of purchase.
Re-plating of gold vermeil and repairs will be individually priced in the assessment.

If in doubt please send us an email: info@bitsofbali.com

 

 

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