Warranty and After Sales Service

WARRANTY

As an extra service for our customers, Bits of Bali Jewelry offers a 30 day warranty for manufacturing defects (such as defective clasps or stone settings) valid from the date of purchase in the store or the date of online shipment arrival. This EXCLUDES the discoloration of metals (eg, accidental perfume spray, sunscreen lotion, individual sweat chemistry reaction to the silver, etc) or damage resulting from accidents or individual negligence (eg, scratches, dents, broken/missing chains, etc). Our warranty does not denote a replacement of an item but rather a repair service.

If your jewelry breaks, even years after purchase, we’ll still be happy to repair it for you. Please send us photos of the damaged item, and we’ll provide an assessment before you send it to us. Repair labor is often free for simple repair; however, replacement for lost stones or broken components and gold replating will be charged to the customer.

Send us an email at info@bitsofbali.com and be prepared to send your jewelry back to us in Bali in the original packaging with the original receipt. The shipping cost both ways is paid by the customer.

AFTER SALES SERVICE

Love our jewelry so much until it’s wearing out? Though our gold plating is exceptionally thick and the pieces hand crafted by our skilled silversmiths, sometimes a piece needs a little extra love. Don't worry, with an extra cost, we offer gold re-plating service after your purchase as a part of our customer service to our loyal customers. Simply ship the jewelry in the original box back to our shop in Bali and your jewelry will come back sparkly and has its new life!

If you need a repair on your jewelry, please contact us at info@bitsofbali.com, describe the issue and you will receive a repair/ reconditioning assessment and quote. Once we send you the assessment, we recommend you to ship the jewelry to us with the original receipt in a secured package via insured mail service. Please write "RETURNED BROKEN SILVER JEWELRY" on the envelope of the shipping document. The shipping cost both ways is paid by the customer. 

LIMITATIONS

Items must be Bits of Bali jewelry and purchased via our Bali shops or online shop www.bitsofbali.com.
Warranties only valid for 30 Days from date of purchase or the date of shipment arrival.
Repairs will be individually priced in the assessment.

For further information, please send us an email: info@bitsofbali.com