As an extra service for our customers, SRI UTAMI Jewelry offers a 30 day warranty for manufacturing defects valid from the date of purchase. This EXCLUDES the discolouration of metals or damage resulting from accidents or individual negligence (eg, accidental perfume spray, sunscreen lotion, scratches and dents). Simply send us an email at email@example.com and be prepared to send your jewelry back to us in a bubble wrapped box with the original receipt. The cost of the return shipment will be borne by the customer.
AFTER SALES SERVICE
Love our jewelry so much until it’s wearing out? Though our gold plating is exceptionally thick (five times thicker than the industry standard) and the pieces hand crafted by our skilled silversmiths, sometimes a piece needs a little extra TLC.
In the event of anything going wrong, or the gold vermeil needs replating, please contact us at firstname.lastname@example.org, describe the issue and you will receive a repair/ reconditioning assessment and quote. Once we send you the assessment, we recommend you to ship the jewelry to us with the original receipt in a secured package via insured mail service. The shipping cost both ways is paid by the customer.
- If in doubt please just send us an email -