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    (Q) : “Is it a local brand? Is it made locally?”
    (A) : “Yes, it is a local brand, by an Indonesian designer, the pieces are all handmade by our silversmiths in Ubud.”
     

    (Q): “What is the material?”
    (A) : “All of our jewelry is made of sterling silver 925, sterling silver with 18 Karat gold plated, and genuine gemstones.”
     

    (Q) : “How thick is the gold plating?”
    (A) : “Our gold plating is five times (5x) thicker than the industry standard. We also put special layer on top of the gold to make the gold last longer.”
     

    (Q) : “How long does the gold plating last?”
    (A) : “It depends on how you wear it and also depends on the chemistry of our own individual sweat. For the necklace and earrings, the gold last longer up to 2 years, as long as they are not exposed to sunblock/sunscreen lotions, perfume or swimming pool water. For the rings and bracelets, depends on how you wear it. To make it last longer, please take them off before hand wash, shower or other vigorous activities.”
     

    (Q) : “What happens after 2 years when the gold wears-off?”
    (A) : “The jewelry will slowly turning into a soft colored gold, and then the jewelry will turn into silver color, the original material of sterling silver.”

     

    (Q) : “Do you do any replating service?”
    (A) : “ Yes, we do. If you would like to replate the jewelry, please drop it off at our Ubud shop or ship it back to us. The replating process will take about 1-2 weeks, and it costs USD 10-15, depends on the small or big pieces.”
     

    (Q): “What is your return policy?”
    (A) : “We have no return/refund policy. However, if there’s any problem, please send it back to us in Ubud, Bali within 30 days of the purchase date and we will repair it for you. The cost of the return shipping is carried/paid by you.”
     

    (Q) : “How much is the shipping cost on your online shop? And How long does it take to arrive in Europe/Australia/America/Middle East/etc?”
    (A) : “The shipping cost of regular service is approximately US$15, and it takes about 2-3 weeks to arrive, depends on the country.”


    (Q) : “Can you do a custom order?”
    (A) : “Yes, we can. The custom order must be a value of US$200 or more. Please email our designer, Sri directly to discuss the design and time involved. She will get back to you immediately. She can be reached at bitsofbalishop@gmail.com”
     

    (Q) : “Do you do wholesale?”
    (A) : “Yes, we do. Please write our designer Sri to discuss the price list and details, and she will get back to you immediately.”